Shipping
We at Hartford Fine Art & Framing wish to make your online shopping experience with us a quick & easy one. Please see the details below to help ensure the ease of your experience.
Credit Cards:
We accept MasterCard, VISA and American Express. We also accept secure online payments through PayPal.
Sales Tax:
We charge sales tax on products being shipped to addresses within the State of Connecticut unless you have provided us with a completed Sales & Use Tax Resale Certificate. Certificates may be obtained through the Connecticut Department of Revenue Services or by emailing us at info@hartfordfineart.com.
Shipping Policies:
Whenever possible, products are shipped FEDEX Ground.
Orders for our finished corner gallery frames are processed within 3-5 business days of receipt of an order. For custom sized frames or frames without finished corners, please allow sufficient time for fabricating and shipping.
Orders over 150 pounds and/or 130 inches in length plus twice width plus twice girth will be shipped by Federal Express Three-day Select service or by Common Carrier.
Expedited shipping services are available at an additional charge. For more information on these services, call 860-528-1409 or email your request to info@hartfordfineart.com.
We are not able to ship outside the U.S. and Canada or to post office boxes, APO’s or FPO’s. We must have a current street address complete with zip code.
We will not assume responsibility for incorrect addresses.
We are not responsible for damages to products that are driver-released without a customer’s authorization.
Shipping Claims:
When your package arrives, open it immediately and examine the contents. If you discover damage, contact us at 860-528-1409 and report it. You will be given instructions on what to do. DO NOT THROW AWAY ANY OF THE ORIGINAL PACKAGING, BOX OR CONTENTS. These must be retained for inspection by the carrier, and/or returned to Hartford Fine Art & Framing.
Measuring for Frames & Mats:
When measuring canvas borne art for a frame, measure both length and width at the top, middle and bottom and use the largest dimension in each direction. Custom frames will be mitered to your stipulated dimensions plus a standard 1/8” allowance. For example, if the dimensions of a canvas are 36”x 24,” the frame dimensions will be 36 1/8”x 24 1/8” .
Please stipulate if you desire a larger or smaller allowance and the exact allowance you would like. All frames we build (those without finished corners) include a 1/8” allowance unless you specify otherwise. For those of you who like to join your own frames, most mouldings may be ordered chopped for a reduced price. Chopped frames are mitered to the specified dimensions (plus allowance) and shipped unjoined.
When measuring for custom matting, measure the length and width of your desired picture image and subtract 1/4″ from each dimension. Double your desired mat width and add this sum to both dimensions to obtain proper mat size. For example, a 24″x30″ print with a desired mat width of 3″ would have an overall mat size of 29 3/4″x35 3/4″. If you have a question or are unsure, please call or email us and one of our experts will gladly assist you.
Product Guarantee:
Often when viewing digital images on a computer monitor, colors, intensities and visual subtleties cannot be fully recognized or appreciated. We at Hartford Fine Art understand the limits of technology and guarantee your complete satisfaction when purchasing our art and frame products. If you are not completely satisfied with your purchase for any reason, simply return it insured and undamaged within 10 days of receipt and we will be pleased to refund, replace or exchange your purchase. *
(* Not applicable to specially commissioned artwork and custom frames and matting. Returns are subject to a 20% restocking charge.)
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How to Contact Us:
Should you have any questions or concerns about our policies above, please call us at (860)-528-1409 or email us at info@hartfordfineart.com.
Last Updated: 9/15/2020