Customer Service

We at Hartford Fine Art & Framing wish to make your on-line and retail shopping experience with us an enjoyable one.

Credit Cards:

We accept MasterCard, VISA and American Express. We also accept secure online payments through PayPal.

Sales Tax:

We charge sales tax on products being shipped to addresses within the State of Connecticut unless you have provided us with a completed Sales & Use Tax Resale Certificate. Certificates may be obtained through the Connecticut Department of Revenue Services or by emailing us at info@hartfordfineart.com.

Shipping Policies:

  • Whenever possible, products are shipped FEDEX Ground.
  • Orders for our finished corner gallery frames are processed within 3-5 business* days of receipt of an order. For custom sized frames or frames without finished corners, please allow sufficient time for shipping.
  • Orders over 150 pounds and/or 130 inches in length plus twice width plus twice girth will be shipped by Federal Express Three-day Select service or by Common Carrier.
  • Expedited shipping services are available at an additional charge. For more information on these services, call 860-528-1409 or email your request to info@hartfordfineart.com.
  • We are not able to ship outside the U.S. and Canada or to post office boxes, APO’s or FPO’s. We must have a current street address complete with zip code.
  • We will not assume responsibility for incorrect addresses.
  • We are not responsible for damages to products that are driver-released without a customer’s authorization.

Shipping Claims:

When your package arrives, open it immediately and examine the contents. If you discover damage, contact us at 860-528-1409 and report it. You will be given instructions on what to do. DO NOT THROW AWAY ANY OF THE ORIGINAL PACKAGING, BOX OR CONTENTS. These must be retained for inspection by the carrier, and/or return to Hartford Fine Art & Framing.

Measuring for Frames & Mats:

When measuring canvas borne art for a frame, measure both length and width at the top, middle and bottom and use the largest dimension in each direction. Custom frames will be mitered to your stipulated dimensions plus a standard 1/8” allowance. For example, if the dimensions of a canvas are 36”x 24,” the frame dimensions will be 36 1/8”x 24 1/8” .

Please stipulate if you desire a larger or smaller allowance and the exact allowance you would like. All frames we build (those without finished corners) include a 1/8” allowance unless you specify otherwise. For those of you who like to join your own frames, most mouldings may be ordered chopped for a reduced price. Chopped frames are mitered to the specified dimensions (plus allowance) and shipped unjoined.

When measuring for custom matting, measure the length and width of your desired picture image and subtract 1/4″ from each dimension. Double your desired mat width and add this sum to both dimensions to obtain proper mat size. For example, a 24″x30″ print with a desired mat width of 3″ would have an overall mat size of 29 3/4″x35 3/4″. If you have a question or are unsure, please call or email us and one of our experts will gladly assist you.

Product Guarantee:

Often when viewing digital images on a computer monitor, colors, intensities and visual subtleties cannot be fully recognized or appreciated. We at Hartford Fine Art understand the limits of technology and guarantee your complete satisfaction when purchasing our art and frame products. If you are not completely satisfied with your purchase for any reason, simply return it insured and undamaged within 10 days of receipt and we will be pleased to refund, replace or exchange your purchase. *
(* Not applicable to specially commissioned artwork and custom frames and matting. Returns are subject to a 20% restocking charge.)

Privacy Policy:

Our privacy policy is specifically developed to protect your personal information and aid you in making informed decisions when using our site. By personal information, we mean name, address, email address, credit card account number, telephone number and any other information that can be used to identify or contact an individual. This notice fully describes our policy about the collection, maintenance, use, disclosure and security of your personal information.

Our Privacy Policy addresses:

  • What personally identifiable information of yours is collected;
  • How your personal information is used;
  • The kind of procedures that we put in place to protect children under 13 years of age;
  • With whom your personal information may be shared;
  • What choices are available to you regarding collection, use and distribution of your personal information;
  • The kind of security procedures that we have put in place to protect the loss, misuse or alteration of your personal information under our control; and
  • How you can correct any inaccuracies in your personal information.

Information Collection and Use:

When you register on our site, the types of personal information collected include your name, address, email address, zip code, credit card number, occupation, entertainment and personal interests, purchasing habits and the like. Further, if you choose to correspond with us through e-mail, we may retain the content of the e-mail message, your e-mail address and our response, if any. This electronic correspondence will have the same protections as information received by mail or telephone.

We use your personal information to create and maintain accounts. We will also use your personal information to track your specific demands, enhance your online experience by understanding you better as well as notify you about important changes on our web site, new services and special offers in which you may be interested. You will be given the opportunity to notify us of your desire not to receive offers or service information from us by clicking on a response box when you receive an offer or information or by sending us an e-mail request at info@hartfordfineart.com.

Site Use Information:

In some cases, we may be able to collect certain non-personally identifiable information about your use of our Web site without specifically requesting any information from you. For example, we might collect information concerning the type of Internet browser you are using, the type of computer operating system you are using, the domain name of your internet service provider, the date and time of visits to our site, the web sites visited just before and immediately after your visit to our site and/or the web site or advertisement from which you linked to our web site. This information is corrected on an aggregate basis. None of this information is associated with or identifies you as an individual.

When you visit our web site or use one or more of our services, we may use an industry-wide technology called “cookies,” which stores certain information on your computer and which will allow us to customize your experience to better match your interests and preferences or simply facilitate your signing in to use our web site. Most browsers will allow you to erase cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. Please refer to your browser’s instructions or help screen to learn more about these functions.

In general, we may use non-personally identifiable information to improve and enhance our product offerings. However, from time to time, we may share this information with other entities in aggregate, non-personal form to show general demographic and preference information and statistics among users of our web site. We may share aggregate information about our users with advertisers, business partners, sponsors, and other third parties. We use this data to design and arrange our site and customize our content to produce and deliver a better experience for our users.

Sharing Personal Information:

In addition to the uses described in above in Information Collection and Use, we may disclose any information about you to law enforcement, other government officials or agencies, or potential or actual parties suing us as we, in our sole discretion, believe necessary or appropriate. Your financial information and social security number will not be shared or disclosed by us.

Deleting and Correcting Your Information:

You may request access to all the personally identifiable information we have collected about you online and have maintained in our database by e-mailing us at info@hartfordfineart.com. You may delete your personal profile at any time by emailing us at info@hartfordfineart.com. Your information will be completely deleted from all records.

As part of your use of our site, you are responsible for maintaining and updating, as applicable, your registration information with current and complete information. You may edit and delete portions of your account information or delete your account entirely. You may change your personal profile or correct factual errors relating to your personal information at any time by emailing changes to us at info@hartfordfineart.com.

Security in Transmission of Information:

We work to protect your personal information by using industry standard security measures, such as firewalls. When you send confidential and personal credit card information to us through our Web site, a secure server software licensed to us encrypts all information you input prior to the information being sent to us. The information is scrambled when it is sent and decoded once it reaches our Web site. However, other e-mails that you may send us may not be secure unless you are advised by us prior to the transmission that security measures will be in place. For this reason, we request that you do not send information that you want to keep confidential, such as social security numbers, credit card numbers or account numbers, through an unsecured e-mail to us.

Internal Protection of Information:

We use encryption and security software to safeguard the personal and confidential information that we collect from you. These mechanisms are used to protect against unauthorized access and disclosure, and the accidental loss, alteration or destruction of such information. Users’ personal information is only accessible by a limited number of employees who have special access rights to the secured systems.

Use of IP Addresses:

An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers automatically identify your computer by its IP address. We collect IP addresses for the purposes of system administration and to audit the use of our site. When guests request pages from our site, our servers log the guests’ IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user remains anonymous to us. We can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our rules or Terms of Service and Use or to protect our service, site, customers, or others.

Cookies:

A “cookie” is a piece of data stored on your hard drive containing information about you, including records of your visits to some Web sites. The cookie enables us to enhance and better customize your user experience. For example, by setting a cookie on our site, you would not have to log in a password more than once, thereby saving time while on our site. However, we have no access to or control over these cookies.

Hyperlinks:

Our site may contain links to other Web sites. Other sites may also reference, advertise, or link to our site. We are not responsible for the privacy practices or the content of such other sites and expressly disclaim all liability associated with your use of and the content on such other sites.

Consent to Processing:

By providing any personal information to our site, all users, including without limitation, users in the member states of the European Union, fully understand and unambiguously consent to the collection and processing of such information in the United States of America.

Your Acceptance of These Terms:

By using our services, products and visiting our Web site, you accept the terms of our Privacy Policy as described in this notice. Any dispute over privacy is subject to this notice and our Terms of Service and Use. If you do not agree to the terms of this notice, please do not use our services, products or site.

Privacy Policy Changes:

If we amend or change any of our privacy policies, the changes will be posted in updated versions of this privacy statement. Please periodically check this page for changes. We reserve the right to add, modify, change, or remove parts of this policy at any time. Your continued use of our site following the posting of changes to these terms will mean that you accept those changes.

How to Contact Us:

Should you have any questions or concerns about our privacy policy, please call us at (860)-528-1409 or email us at info@hartfordfineart.com.

Last Updated: 9/20/17